Shipping policy

Here's a clean, professional, and well-structured Shipping Policy for your store HydraEar:

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Shipping Policy

Last updated: June 2026

At HydraEar, we aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order has been processed.

Delivery times are estimates and may vary depending on your location and any unforeseen delays with the courier.

International Shipping

We currently ship to selected international destinations. Shipping costs and delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order using the link provided.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at jscustomzstartup@gmail.com. We will investigate with the courier and work to resolve the issue.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost to you.

Shipping Address

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.